1. HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

  • Orders can take approximately 2-3 business days for all domestic orders to be processed and shipped (weekends are not included).

2. CAN I ORDER BY PHONE?

  • Unfortunately, we do not process any orders by phone. All orders must be placed directly on our online website.

3. WHAT PAYMENT METHODS DOES JUST JUMPSUITS ACCEPT?

 We accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

4. DOES SHIPPING/DELIVERY REALLY TAKE 5-7 BUSINESS DAYS? WHAT IF I WANT MY ORDER SOONER?

  • USPS time frame for delivery in the United States is approximately 4 business days, but we DO NOT guarantee earlier delivery beyond 5-7 business days.  Holiday orders excluded.
  • Orders placed during the Holidays can take extra time to process due to a higher volume of orders.  We appreciate your patience at this time!
  • We apologize, as we do not offer express shipping at this time. However, should your order exceed the amount of $200, it will be shipped via complimentary priority mail. We will do our best to ship your package to you as soon as possible.

5. HOW CAN I TRACK MY ORDER?

  • You can track your order by visiting www.USPS.com
  • Enter your tracking number in the search field (Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery).
  • Please allow 24-36 hours for your tracking information to be updated on the www.USPS.com site from the time you receive your tracking information email from our team.

6. I HAVEN’T RECEIVED MY PACKAGE, WHAT SHOULD I DO?

  • Should you not receive your package, please contact our team at info@shopjustjumpsuits.com to assist you in locating your order.

7. WHAT IS YOUR SHIPPING POLICY FOR INTERNATIONAL ORDERS?

  • International Shipping Fees: Canada & Puerto Rico $20.00 USD
  • International Shipping Fees: All Other Countries $25.00 USD
  • International delivery time frame is approximately 15-25 business days (Holidays & Weekends Excluded).
  • All International Orders are Final Sale.

International Taxes & Duties: All applicable custom fees, taxes and duties are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in particular occasions, custom agents may delay delivery of some packages.

8. HOW DO I TRACK MY INTERNATIONAL ORDER?

  • Once your package has left the U.S you are unable to track the package. The last tracking information you will be updated with is a sorting facility within the U.S. This is an indication that your package is with the Customs Department in your country.

9. DO YOU HAVE OVERNIGHT OR EXPRESS SHIPPING?

  • At this time we do not offer express shipping, however, we will be working on applying this service to our customers in the future.

10. DO YOU HAVE EXPRESS SHIPPING FOR INTERNATIONAL ORDERS?

  • At this time we do not offer express shipping, however, we will be working on applying this service to our customers in the future.